Terms and Conditions

This website, found under www.veldt.co.za is operated by Veldt Designers cc trading as veldt. (“hereinafter called veldt”) and references to “we”, “us” and “our” shall be deemed to be references to veldt. References to “you”, and “your” shall be deemed to be references to any person placing an order via this website.
We may change our terms and conditions from time to time. Such changes will take effect as and when published. Therefore, you should keep up-to-date with their content and read these terms and conditions at all times prior to using this web site since the then current version of the terms will apply to your use.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

1. Detailed Description of Goods and Pricing

Veldt is as an eco-concious design company that produces a stylish, versatile range of handmade bags & accessories, homeware and gifts. Designs are hand-drawn; inspired by nature illustrating our rich natural heritage and drawing attention to some of our less known endangered species. These textiles are silkscreen printed with water-based inks onto natural, sustainable Hemp and Organic Cotton Fabrics. The ceramic range is handcrafted using high quality raw materials. All products are handmade in South Africa with a social and environmental conscience.
1.1 Each item is unique; small inconsistencies in form, colour, design placement and spacing may vary slightly from the photographic representations on the site. These are the hallmarks of a handmade product and should not be regarded as defects.

1.2 The main characteristics of all Products offered via this web site are contained on the web site. We try to ensure that all Products that appear on this web site are displayed and described completely and accurately. Kindly notify us immediately if you become aware of any omissions or inaccuracies pertaining to such display and description by sending an email to shop@veldtdesign.co.za
1.3 The supply of Products (including pursuant to any special promotion) displayed or made available via this web site depends upon the availability thereof. All prices displayed on this web site are in South African Rand and are valid only for delivery in the Republic of South Africa. We may without prior notice change the price, discontinue the availability or change the description of Products or special promotions that are displayed on or made available via this web site. Special promotions may be subject to certain additional terms and conditions, which will be clearly set out.
1.4 All prices indicated as applying to Products on this web site will be exclusive of VAT as Veldt Designers CC is not a VAT registered company. Prices exclude any other taxes and duties, which, unless otherwise indicated, will be charged separately.
1.5 All prices indicated as applying to Products on this website will be exclusive of delivery fees which will be separately charged to you in accordance with the specified rates, please refer to Delivery and Delivery Charges.

1.6 The prices shown on the website are correct at the time of going to press, however prices and availability of goods are subject to change without notice.

2. Retail Ordering Process, Delivery and Delivery Charges

2.1 Subject to availability and receipt of payment, requests will be processed within 7 working days and delivery confirmed by way of email.

2.2 If you do not receive a confirmation notice after submitting your order, or if you experience an error message or service interruption after submitting your order, please send an email to our Customer Care Centre shop@veldtdesign.co.za to enquire whether or not your order has been received and processed. Only you may be aware of any problems that may have occurred during the ordering process. It is your responsibility to ascertain if we received your order.

2.3 Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of email. Veldt will courier the item/s to the specified address in South Africa at a cost of R60 for orders below the value of R500 and free delivery for orders to the value of R500 or above after coupons are redeemed. Please allow 7 working days for delivery.

2.4 All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

2.5 If any problems arise in respect of delivery or the handling of your orders please contact us by sending an e-mail to us at sales@veldtdesign.co.za

2.6 Currently Veldt is not Vat Registered and therefore no Vat will be charged on the products. Customers will be notified if this status should change in future.

2.7 Prices are subject to change.

2.8 Orders can be collected from studio by appointment only, contact Shamon 27 21 7614050

Veldt Studio.
Collections Department
39 Dick Burton Rd
Plumstead
Cape Town, 7800
Western Cape

3. Wholesale Ordering Process, Delivery and Delivery Charges

3.1 For Wholesale orders, please contact us by email to place your order at sales@veldtdesign.co.za

3.2 The customer will receive a quotation in writing by Veldt in South African Rands. The quote will not include transport costs, which will be charged to the customer separately based on the quantity of product the customer wishes to order. The customer will therefore be responsible to carry the cost of any transport.

3.3 The customer will accept the quote and confirm the order with a 50% deposit on the total amount owing (excluding shipping). Proof of payment is to be sent to sales@veldtdesign.co.za. The deposit will be non-refundable if production has commenced.

3.4 Once confirmation has been received, Veldt will confirm the order and delivery date in writing. As the product is all handmade to order there is a 4 – 6 week lead time from the confirmation of the order.

3.5 Once the order is ready for delivery the customer will receive an invoice for the balance owing including the shipping/postage charge. Orders will be shipped within 14 days once proof of payment is received.

3.6 Payments of orders may be made via bank transfer to the Veldt bank account details supplied on the Invoice.

3.7 It is the customer’s responsibility to provide Veldt with the correct shipping address and contact telephone number.

3.8 All orders are shipped securely packed. Veldt will not be held responsible for any loss or damage incurred during or after the shipping process. All damage or loss claims must be directed to the courier.

3.9 The customer agrees that a signature is required to accept the delivery of an order and that a package will be deemed delivered if signed for by the customer or any representative such as a relative, doorman, front desk clerk, housekeeper etc.

3.10 The customer may use his or her own courier company or alternative shipping method if so preferred.

3.11 Any defects or complaints must be brought to the attention of Veldt in writing within 7 days of reception of the product. No returns or refunds will be made on products after the 7-day period.

3.12 Should production of the order have not commenced a 10% fee will be charged if the order is cancelled. Should production of the order have commenced no refund is available.

3.13 Currently Veldt is not Vat Registered and therefore no Vat will be charged on the products. Customers will be notified if this status should change in future.

3.14 Prices are subject to change.

4. International Restrictions for Retail & Wholesale Orders Additional Terms Apply

4.1 The offering on this website is available to South African clients only. For international orders please contact shop@veldtdesign.co.za

4.2 The customer is responsible for the cost of freight and any customs duties that their country of destination might enforce upon them.

4.3 It is with regret that due to customs restrictions and duties there is not a returns policy on international orders.

5 Risk and Title

Risk in the Products ordered shall pass to you upon delivery to you or upon delivery at the specified delivery address to anyone accepting delivery on your behalf. Ownership and title in the Products purchased by you shall remain with us until they are delivered to you and payment for such Products has been received in full at which time they shall pass to you.

6. Return and Refunds Policy

6.1 The provision of goods and services by veldt is subject to availability.  In cases of unavailability, veldt will refund the client in full within 30 days.

6.2 Cancellation of orders by the client will attract a 10% administration fee.
If for any reason you are not satisfied with part or all of your purchase, you may return the item/s within 10 days of receipt. We will be more than happy to offer you an exchange, a credit voucher or a full refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items back if they are not in perfect condition or it is obvious to us that the goods have been used or washed or damaged.

6.3 For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.  We will only issue a refund for the costs of return postage where the item returned is faulty.
Please courier returns to:
veldt.
Returns Department
39 Dick Burton Rd
Plumstead
Cape Town, 7800
Western Cape

6.4 Please note that you need to inform us of your intention to return the product and send us the tracking number for pre-paid courier. Unfortunately we cannot accept returns without a tracking number. We cannot accept responsibility for parcels lost in transit or posted via the South African Post Office.

7. Customer Privacy Policy

7.1 Veldt is committed to protecting your privacy.  We only hold the information supplied by you for the purpose of processing orders and for sending solicited emails about Veldt products.  To prevent unauthorised access, to maintain data accuracy and to ensure the correct use of information we have attempted to put in place appropriate physical, electronic and managerial procedures to safeguard and keep secure all the information which we receive online.

7.2 When placing an order we require details such as your name, billing address, delivery address, phone number and email address.  Veldt shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

8. Payment Options Accepted

Payment may be made via Visa or Master Card credit cards or by bank transfer into the Veldt bank account, the details of which will be provided on request.

9. Credit Card Acquiring and Security
The site uses the Payfast payment gateway. PayFast is committed your information secure. They have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.

They use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available.
3D Secure is in place for all credit card transactions.
All sensitive info is encrypted within their own database.
They run penetration testing on their system on a weekly basis to look for vulnerabilities. They are only required to do it once every three months, but they run it every week.
Their entire site, blog and help site are served off secure servers, making it harder to perpetrate phishing attacks.
They also have an excellent monitoring system that does, among other things: GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases.
If you require more information please visit their website at www.payfast.co.za

10. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

11. Responsibility
Veldt takes responsibility for all aspects relating to the sale of goods on this website, customer services and support, dispute resolution and delivery of goods. If you have any query or complaint please contact our Customer Care Centre shop@veldtdesign.co.za
Country of Domicile

This website is governed by the laws of South Africa and Veldt Designers cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, is 39 Dick Burton Road, Plumstead, Cape Town, 7800, Western Cape, South Africa.

Company Information

This website is run by a Close Corporation based in South Africa trading as Veldt and with registration number 2006/061284/23 represented by Laura Hewgill, Anneleigh Jacobsen and Philippa Mohr.
All Rights Reserved
Notice of Copyright © 2014 Veldt Designers CC.
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials)
are the copyright of Veldt Designers cc